The Limited Warranty is an expression of our confidence that iWALKFREE will offer you dependable, reliable and comfortable use. iWALKFree, Inc., the manufacturer guarantees the original purchaser of our products as follows
This warranty covers the original purchaser from any defect in material and workmanship for a period of one year from the date of purchase, subject to the exclusions detailed below. Warranty is limited to the original purchaser and product must be purchased through an authorized dealer of iWALKFree, Inc.
If your product is found to be defective, the manufacturer may repair or replace, at their discretion, any defective parts at no cost to you. Customer may be responsible for shipping costs of replacement parts.
Warranty is limited to original purchaser for the time limit specified above and is not transferable. Purchase must be made through an authorized dealer. Proof of purchase must be provided to obtain warranty coverage. Manufacturer will not pay for loss of time, inconvenience, loss of use of your merchandise or damages of any nature whatsoever, howsoever caused by iWALKFree Inc. products, their failure to work, or any other incidental or consequential damages. Exclusion or limitations of incidental or consequential damages may not be allowed in some areas.
This warranty does not cover defects resulting from accidents, damage while in transit, alterations, unauthorized repair, failure to follow instructions, misuse, normal wear and tear, negligence, fire, flood, and Acts of God. Wear parts, such as foam padding, are specifically excluded.
This warranty is the only one we provide and is in lieu of all other warranties or conditions, express or implied, statutory or otherwise, including but not limited to the implied warranties or conditions or merchantable quality or fitness for a particular purpose. It sets forth all our responsibilities regarding our products. This warranty gives you specific legal rights and you may also have other rights which vary from province to province, or state to state.
Warranty claims must be made to the same organization from which you originally purchased your iWALKFree product. If purchased directly from iWALKFree, Inc., you can contact us via e-mail at firstname.lastname@example.org or by phone at 562-653-4222. For return of products under warranty, please see our Return Policy and Instructions below.
We’re so confident that you will love hands free / pain free mobility that, in addition to our standard one-year warranty, we provide a 30 day satisfaction guarantee. If you are not completely satisfied with your iWALK crutch, you can return it within 30 days. Exclusions may apply, so please read the entire policy below for details.
Due to the temporary usage nature of the device, iWALKFree cannot make exceptions after the 30-day period.
Please complete the form below to request warranty replacements of broken or missing parts:
Please fill out the form below so we can accurately process your return and refund.
1. After you received your RA number via email, repackage your product to protect against shipping damage. For crutch returns, repackage according to our repackaging video provided below:
|To avoid shipping damage, all crutch returns must be returned in the original packaging and must be repackaged according to our repackaging instructions. Improperly packaged returns may be subject to additional handling or shipping damage surcharges.|
If for any reason you are not able to view the iWALK2.0 Repackaging video provided above, you can download and follow the written instructions provided in this section. If you have any problem following the instructions, you can contact us at email@example.com, or via phone at 562-653-4222.