fbpx

iWALKFree Warranty Information: We’ve Got you Covered

What can we do for you?

Policy

iWALKFree, Inc. Limited One Year Manufacturer’s Warranty

The Limited Warranty is an expression of our confidence that iWALKFREE will offer you dependable, reliable and comfortable use. iWALKFree, Inc., the manufacturer guarantees the original purchaser of our products as follows

iWALK2.0 WARRANTY policy and limitations

What is covered

This warranty covers the original purchaser from any defect in material and workmanship for a period of one year from the date of purchase, subject to the exclusions detailed below. Warranty is limited to the original purchaser and product must be purchased through an authorized dealer of iWALKFree, Inc.

If your product is found to be defective, the manufacturer may repair or replace, at their discretion, any defective parts at no cost to you. Customer may be responsible for shipping costs of replacement parts.

Warranty Limitations

Warranty is limited to original purchaser for the time limit specified above and is not transferable. Purchase must be made through an authorized dealer. Proof of purchase must be provided to obtain warranty coverage. Manufacturer will not pay for loss of time, inconvenience, loss of use of your merchandise or damages of any nature whatsoever, howsoever caused by iWALKFree Inc. products, their failure to work, or any other incidental or consequential damages. Exclusion or limitations of incidental or consequential damages may not be allowed in some areas.

Warranty Exclusions

This warranty does not cover defects resulting from accidents, damage while in transit, alterations, unauthorized repair, failure to follow instructions, misuse, normal wear and tear, long term use (continual usage for over 18 weeks), negligence, fire, flood, and Acts of God. Wear parts, such as foam padding, are specifically excluded.

This warranty is the only one we provide and is in lieu of all other warranties or conditions, express or implied, statutory or otherwise, including but not limited to the implied warranties or conditions or merchantable quality or fitness for a particular purpose. It sets forth all our responsibilities regarding our products. This warranty gives you specific legal rights and you may also have other rights which vary from province to province, or state to state.

Warranty Claims

Replacement Parts

Warranty claims for replacement parts must be made through iWALKFree, Inc. directly by clicking here.  You can also contact us at support@iwalk-free.com of by phone at 562 653-4222 (M-F 8:00am – 4:00pm Pacific time).

Returns

For warranty claims for return of crutches, click here. Please note that due to credit card company rules, returns must be made to the same company where you purchased your iWALK crutch.

SAFETY WARNING

Any component part or parts that are not performing as intended can create a safety risk.   Please discontinue use of your iWALKFree product until replacement parts are correctly installed.

iWALKFree, Inc. 30-Day Satisfaction Guarantee and Return Policy

We’re so confident that you will love hands free / pain free mobility that, in addition to our standard one-year warranty, we provide a 30 day satisfaction guarantee. If you are not completely satisfied with your iWALK crutch, you can return it within 30 days. Exclusions may apply, so please read the entire policy below for details.

Due to the temporary usage nature of the device, iWALKFree cannot make exceptions after the 30-day period.

iWALK2.0 Return Policy

Conditions:

  • This 30-day return policy only applies to item(s) purchased directly from iWALKFree, Inc.  This includes sales made by phone or online.  Please note that this does not include purchases from our resellers, who set their own policies, which may be different than ours.
  • The 30-day return period begins on the day the crutch is delivered to the “Ship To” address on your iWALKFree order. (The delivery day is confirmed by the iWALKFree tracking number associated to the order).
  • A Return Authorization (RA) Number is required for all returns. We need the RA number so we can identify the return as yours, therefore returns received without RA numbers cannot be processed. Return Authorization Numbers are obtained either via our website at https://iwalk-free.com/warranty-and-return/ or you can contact our customer service directly support@iwalk-free.com or call 562 653-4222 (menu option #3).
  • Due to the high percentage of shipments lost or mishandled by shipping companies, iWALKFree will not be responsible for processing returns when you refuse delivery or employ return to sender as your return shipping method.
  • All returns of crutch products must be repackaged according to iWALKFree’s repackaging instructions, which are automatically provided when you obtain your Return Authorization Number. Although not required, we recommend you keep the original box and packaging.   Costs associated with shipping damage are your responsibility, however, we will waive any charges associated with shipping damage provided that your return is repackaged according to our instructions.
  • Return items must be shipped within 15 days of issuance of your Return Authorization.
  • YOU ARE RESPONSIBLE FOR COSTS FOR RETURN SHIPPING.   We find that USPS Priority Mail or USPS First Class mail are the least expensive shipping methods.
  • Refunds apply to the purchase price of the product and applicable state sales tax only.  Original shipping costs are not refunded.
  • This return policy is intended so that you can return the crutch in the event that you cannot adapt, or otherwise use the crutch.  Excessive wear and tear, missing or broken parts, clear evidence of use beyond a reasonable trial period could result in additional fees, deductions or exclusion of the refund amount.
  • When your merchandise is returned it will be inspected and if not damaged or abused, your original payment method will be refunded for the cost of the product.

Warranty Exclusions

  • Claims made after the 30 day period has expired will not be processed.
  • Returns received without an RA number will not be processed (please understand that we cannot identify your return without a Return Authorization number).
  • iWALKFree is not responsible for returns due to refused delivery or using return to sender as the return shipping method.
  • Improperly packaged returns, returns with missing parts, returns exhibiting signs of neglect or usage beyond a reasonable trial period may be excluded in the sole discretion of iWALKFree.
  • Original shipping costs are excluded from refund

Replacement Parts

Any component part or parts that are not performing as intended can create a safety risk.   Please discontinue use of your iWALKFree product until replacement parts are correctly installed.

Please complete the form below to request warranty replacements of broken or missing parts:

Crutch Return

STEP 1 – Request your RETURN AUTHORIZATION number

Please fill out the form below so we can accurately process your return and refund.

STEP 2 – Repackaging iWALK2.0 For Return

1. After you received your RA number via email, repackage your product to protect against shipping damage. For crutch returns, repackage according to our repackaging video provided below:

To avoid shipping damage, all crutch returns must be returned in the original packaging and must be repackaged according to our repackaging instructions. Improperly packaged returns may be subject to additional handling or shipping damage surcharges.

If you have problem viewing the Repackaging video, expand this section to download the PDF version

If for any  reason you are not able to view the iWALK2.0 Repackaging video provided above, you can download and follow the written instructions provided in this section. If you have any problem following the instructions, you can contact us at returns@iwalk-free.com, or via phone at 562-653-4222.

Click here for How to Package a Return