Warranty Replacement Parts

We want to make absolutely sure that we send you the part you need, the first time, so that you can immediately resume use of your iWALK crutch. To do this, we need your help. Please provide all information requested in the form below. This info is also reviewed by our quality control department as part of our continuous quality improvement process. Thank you for your help – this won’t take long!>

Any component part or parts that are not performing as intended can create a safety risk. Please discontinue use of your iWALKFree product until replacement parts are correctly installed.
Where did you purchase your iWALK2.0 from?*
- From us directly (iWALKFree, Inc. website or phone order)
- Amazon.com, Walmart.com, Ebay.com (new product purchases only)
- Authorized iWALKFree dealer (online or brick & mortar)
- Used or open box from any source (new or used)
- Private party or unauthorized dealer
Please choose the platform you purchased your iWALK2.0 from*
- Amazon.com
- Walmart.com
- Ebay.com
What is the name of the company/store you purchased your iWALKFree product from?*
Invoice number:*
Original invoice / purchase date (MM/DD/YYYY):*
Date Format: MM slash DD slash YYYY

First let’s make sure that your issue is covered under warranty. Please click on the image below to review our warranty policies. The policies will open in a new browser window so you can return here when you’re done.
*
- I have reviewed the policies and I am covered.
- I have reviewed the policies and I am not covered.

Contact Information
Name*
First Last
Email*
Enter Email Confirm Email
Phone*
Shipping Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

General information
What is the serial number of your iWALK? See above to find your serial number.*
Syntax: 20XX:XXX,XXX
What is the RSN number of your iWALK? See above to find your RSN number. (If your iWALK does not have an RSN number, please type "NORSN")*
Upload your purchase invoice or other proof of purchase here. (required for warranty claims)
Drop files here or

Accepted file types: pdf, jpg.
Scan your purchasing document or take a clear picture with your phone and upload it here. Multiple files can be uploaded in this field. Max upload limit per file is 5MB.
To help us identify the issue, please refer to the numbered parts in the diagram below and describe the issue you are experiencing.*
PHOTOS AND VIDEOS OF ISSUE – Please attach photos and / or video of the issue. (Not required, but very useful in helping us identify the issue and send you the correct part(s).)
Drop files here or
You may attach up to five files. Maximum file size is 20MB, maximum combined file size is 100MB.

FAIL MESSAGES
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Sorry! Your request is not covered under warranty

If you wish to purchase replacement parts, please click on the button below

BUY iWALK2.0 SPARE PARTS (opens in a new tab)
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Contact Information