Warranty - Replacement Parts -

We want to make absolutely sure that we send you the part you need, the first time, so that you can immediately resume use of your iWALK crutch. To do this, we need your help. Please provide all information requested in the form below. This info is also reviewed by our quality control department as part of our continuous quality improvement process. Thank you for your help – this won’t take long!

Any component part or parts that are not performing as intended can create a safety risk. Please discontinue use of your iWALKFree product until replacement parts are correctly installed.

Where did you purchase your iWALK3.0 from?*
- From us directly (iWALKFree, Inc. website or phone order)
- Amazon.com, Walmart.com, Ebay.com (new product purchases only)
- Authorized iWALKFree dealer (online or brick & mortar)
- Used or open box from any source (new or used)
- Private party or unauthorized dealer
Please choose the platform you purchased your iWALK3.0 from*
- Amazon.com
- Walmart.com
- Ebay.com
What is the name of the company/store you purchased your iWALKFree product from?*
Order number:*
Order / purchase date (MM/DD/YYYY)*
MM slash DD slash YYYY

First let’s make sure that your issue is covered under warranty. Please click on the image below to review our warranty policies. The policies will open in a new browser window so you can return here when you’re done.
*
- I have reviewed the policies and I am covered.
- I have reviewed the policies and I am not covered.

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General information
What is the serial number of your iWALK? See above to find your serial number.*
What is the RSN number of your iWALK? See above to find your RSN number. (If your iWALK does not have an RSN number, please type "NORSN")*
Optional – To speed up the processing of your claim, if possible, please provide a digital copy of your Order or other proof of purchase.
Drop files here or
Accepted file types: pdf, jpg, Max. file size: 5 MB, Max. files: 3.
Scan your purchasing document or take a clear picture with your phone and upload it here. Multiple files can be uploaded in this field. Max upload limit per file is 5MB.

Identify the Issue
To help us identify the issue, please choose which section(s) of the iWALK crutch has a warranty issue:*
Select ALL that apply.
- Upper Assembly and Straps
- Knee Platform Section
- Lower Assembly

Identify the Issue in the Knee Platform Section
Let's narrow it down. Please choose which part of the Knee Platform Section is your main concern:*
Select ALL that apply.
- Knee Platform
- Knee Platform Pad
- Strap Mount Slider

Identify the Issue in the Lower Assembly Section
Let's narrow it down. Please choose which part of the Lower Assembly Section is your main concern:*
Select ALL that apply.
- Support Tube - RIGHT
- Support Tube - LEFT
- T-Nut & T-Bolt
- Lower Tube Assembly
- Foot
- Other

Summary
Summary of section(s) you identified for warranty claim
Straps (Buckles & Tension Locks)
Strap Pad - 6 inch
Strap Pad - 8 inch
Strap Assembly with 8in Pad
Strap Assembly with 6in Pad
Thumb Screws
Thigh Support - RIGHT
Thigh Support - LEFT
Handle with Pad
Gate Strap
Pads (Thigh Support & Handle)
Handle with Pad
Upper Slider Tube Assy
Upper Height Adjustment Clip
Upper Assembly: I'm not sure
Knee Platform
Knee Platform Pad
Strap Mount Slider
Support Tube - RIGHT
Support Tube - LEFT
T-Nut & T-Bolt
Lower Tube Assy
Foot
Note: If there are any mistakes in the summary of your choices shown above, click here to start over.
Describe the issue(s)
To help us identify the issue, please describe the issue you are experiencing with the chosen part of the crutch.*
Please be as detailed as possible.
PHOTOS AND VIDEOS OF ISSUE – Please attach photos and / or video of the issue. (Not required, but very useful in helping us identify the issue and send you the correct part(s).)
Drop files here or
Max. file size: 20 MB, Max. files: 5.
You may attach up to five files. Maximum file size is 20MB, maximum combined file size is 100MB.

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Contact Information
Name*
First Last
Email*
Enter Email Confirm Email
Phone*
Shipping Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
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FAIL MESSAGES
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Unfortunately your request is not covered under warranty

If you wish to purchase replacement parts, please click on the button below
BUY iWALK3.0 SPARE PARTS
What to do next
What to do next*
- Leave a comment
- Exit form
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iWALK3.0 Replacement Parts

First let’s make sure that your issue is covered under warranty. Please click on the image below to review our warranty policies. The policies will open in a new browser window so you can return here when you’re done.

General information

Identify the Issue

Identify the Issue in Upper Assembly

Straps

Upper Assembly Section

Identify the Issue in the Knee Platform Section

Identify the Issue in the Lower Assembly Section

Summary

Describe the issue(s)

Contact Information

FAIL MESSAGES

Unfortunately your request is not covered under warranty

What to do next

Exit Button

Leave a Comment

Submit