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Menu
Buy
Buy iWALK Crutch Now
Replacement Parts
Buy iWALK3.0 Replacement Parts
Instructions
Find a Dealer/Distributor (USA & Canada)
International Dealers
Federal GSA
Benefits of Buying Factory Direct
Product
iWALK Crutch Introduction
What Is iWALK Crutch?
iWALK Crutch Benefits
Technical Features
See 1st Time Users
Clinical Research
Who Can Use It
Can I Use the iWALK Crutch?
Online Test: Can I Use iWALK?
Size Requirements
Compare Mobility Devices
Best Mobility Device For You
Underarm Crutches
Forearm Crutches
Knee Scooters
Product Specifications
Below Knee Amputees
Testimonials
What Doctors Are Saying
iWALK User Testimonials
iWALK Users on Instagram
Assembly, Fitting & First Time Use Instructions
Get Started
Sizing & Capacity
Use with Cast or Boot
Insurance
Insurance Coverage
FSA & HSA Eligibile
Certificate of Medical Necessity form
Support
NEW – Help Center
Contact Tech Support
FAQ
Warranty and Returns
Crutch Repackaging Instructions
Replacement Parts
Buy Replacement Parts
Instructions
Contact us
Discontinued Models
Resources
User Manuals
Compare Mobility Devices
Best Mobility Device For You
Underarm Crutches
Forearm Crutches
Knee Scooters
Donate Your Used iWALK
Blog
Injury Resource Center
Crutch Resource Center
Company
Company History
Awards
Newsroom
Careers
Contact us
Doctors & Dealers
Place an Order (Existing Dealers)
Dealer Inquiries / Become a New Dealer
Dealer Resources
Certified Fitter Program
For Doctors and Medical Practices
Insurance Information
Insurance Coverage
FSA & HSA Eligibility
Clinical Research
Research Grant Submissions
Shop Now
iWALK3.0 Replacement Parts
We want to make absolutely sure that we send you the part you need
, the first time, so that you can immediately resume use of your iWALK crutch. To do this, we need your help. Please provide all information requested in the form below. This info is also reviewed by our quality control department as part of our continuous quality improvement process. Thank you for your help – this won’t take long!
Any component part or parts that are not performing as intended can create a safety risk. Please discontinue use of your iWALKFree product until replacement parts are correctly installed.
Where did you purchase your iWALK3.0 from?
*
From us directly (iWALKFree, Inc. website or phone order)
Amazon.com, Walmart.com, Ebay.com (new product purchases only)
Authorized iWALKFree dealer (online or brick & mortar)
Used or open box from any source (new or used)
Private party or unauthorized dealer
Please choose the platform you purchased your iWALK3.0 from
*
Amazon.com
Walmart.com
Ebay.com
What is the name of the company/store you purchased your iWALKFree product from?
*
Order number:
*
Order / purchase date (MM/DD/YYYY)
*
MM slash DD slash YYYY
First let’s make sure that your issue is covered under warranty. Please click on the image below to review our warranty policies. The policies will open in a new browser window so you can return here when you’re done.
*
I have reviewed the policies and I am covered.
I have reviewed the policies and I am not covered.
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General information
What is the serial number of your iWALK? See above to find your serial number.
*
What is the RSN number of your iWALK? See above to find your RSN number. (If your iWALK does not have an RSN number, please type "NORSN")
*
Optional – To speed up the processing of your claim, if possible, please provide a digital copy of your Order or other proof of purchase.
Drop files here or
Select files
Accepted file types: pdf, jpg, Max. file size: 5 MB, Max. files: 3.
Scan your purchasing document or take a clear picture with your phone and upload it here. Multiple files can be uploaded in this field. Max upload limit per file is 5MB.
Identify the Issue
To help us identify the issue, please choose which section(s) of the iWALK crutch has a warranty issue:
*
Select ALL that apply.
Upper Assembly and Straps
Knee Platform Section
Lower Assembly
Identify the Issue in Upper Assembly
Let's narrow it down. Please choose which part of the Upper Assembly Section is your main concern:
*
Select ALL that apply.
Straps
Upper Assembly Section
Straps
Please choose which part of the Straps is your main concern:
*
Select ALL that apply. Note: All three straps are the same. Only the Pads are different.
Straps (Buckles & Tension Locks)
Strap Pad - 6 inch
Strap Pad - 8 inch
Strap Assembly with 8in Pad
Strap Assembly with 6in Pad
Upper Assembly Section
Please choose which part of the Upper is your main concern:
*
Select ALL that apply.
Thumb Screws
Thigh Support - RIGHT
Thigh Support - LEFT
Handle with Pad
Gate Strap
Pads (Thigh Support & Handle)
Upper Slider Tube Assy
Upper Height Adjustment Clip
I'm not sure.
Identify the Issue in the Knee Platform Section
Let's narrow it down. Please choose which part of the Knee Platform Section is your main concern:
*
Select ALL that apply.
Knee Platform
Knee Platform Pad
Strap Mount Slider
Identify the Issue in the Lower Assembly Section
Let's narrow it down. Please choose which part of the Lower Assembly Section is your main concern:
*
Select ALL that apply.
Support Tube - RIGHT
Support Tube - LEFT
T-Nut & T-Bolt
Lower Tube Assembly
Foot
Other
Summary
Summary of section(s) you identified for warranty claim
Straps (Buckles & Tension Locks)
Strap Pad - 6 inch
Strap Pad - 8 inch
Strap Assembly with 8in Pad
Strap Assembly with 6in Pad
Thumb Screws
Thigh Support - RIGHT
Thigh Support - LEFT
Handle with Pad
Gate Strap
Pads (Thigh Support & Handle)
Handle with Pad
Upper Slider Tube Assy
Upper Height Adjustment Clip
Upper Assembly: I'm not sure
Knee Platform
Knee Platform Pad
Strap Mount Slider
Support Tube - RIGHT
Support Tube - LEFT
T-Nut & T-Bolt
Lower Tube Assy
Foot
Note: If there are any mistakes in the summary of your choices shown above,
click here to start over
.
Describe the issue(s)
To help us identify the issue, please describe the issue you are experiencing with the chosen part of the crutch.
*
Please be as detailed as possible.
PHOTOS AND VIDEOS OF ISSUE – Please attach photos and / or video of the issue. (Not required, but very useful in helping us identify the issue and send you the correct part(s).)
Drop files here or
Select files
Max. file size: 20 MB, Max. files: 5.
You may attach up to five files. Maximum file size is 20MB, maximum combined file size is 100MB.
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