iWALK Crutch Health Coverage Information

Will insurance pay for my iWALK crutch?

Good news – many health insurance companies now reimburse the iWALK crutch. We have seen full reimbursements from United Healthcare, Blue Cross / Blue Shield, Aetna, Cigna and many others. Whether your insurance company will reimburse your iWALK purchase depends on your company and your plan. We’ve tried to simplify the process so you can determine if your iWALK purchase will be reimbursed.

Please note – Medicare and Medicaid do not reimburse the iWALK crutch.

United Healthcare logo iWALK Hands-Free Crutch

We’ve distilled the process into three steps:

STEP 1

Determine if your insurance requires that your iWALK is purchased “In-Network” or “Out-of-Network”. Many plans have allowances for both types. Some plans have different reimbursement amounts depending on which channel you use for your purchase.

  • In-Network – Your insurance company has negotiated contracts with these sellers of medical equipment. If In-Network purchases are required, you must contact your insurance company to find an In-Network dealer. When you have located an In-Network dealer who sells the iWALK, proceed to Step 2.
 

STEP 2

Certificate of Medical Necessity (CMN) – Also referred to as Letter of Medical Necessity, most insurance companies will require this document. Your physician is likely familiar with it. If possible, get the CMN in advance by downloading it using the link provided below and taking it to your physician for completion. If you have already purchased your iWALK it’s normally OK to have your physician complete it after your purchase.

When requesting the CMN from your physician ensure that the completed form includes the following:

A) It is medically necessary for the patient to use an iWALK instead of standard crutches. Examples include if patient has pain from using crutches , upper extremity weakness, carpal tunnel syndrome , etc.

OR

B) There are extenuating circumstances which require you to use the iWALK crutch. Examples:

  • Patient is primary caregiver and cannot care for child / elderly adult with crutches

  • Patient cannot return to work with crutches

  • Patient is not safe using crutches at home or work due to stairs or uneven surfaces

Prescription –Certificate of Medical Necessity includes information provided in a prescription and therefore a separate prescription document is not required. If you do not have a Certificate of Medical Necessity, then a prescription may be accepted by your insurance.

STEP 3

Submit your claim – Obtain a claim form from your insurance company. Gather all the documents previously obtained and submit them to your insurance company with your completed claim form. If the form asks for an insurance code, often referred to as an “HCPCS code”, use E0118-NU.

Most states require that your insurance company respond to your claim within 30 days.

Disclaimer: All insurance plans and provider/Payer contracts are different. iWALKFree, Inc. cannot guarantee coverage. The information provided here and elsewhere is based on our limited and most current knowledge of the Payer organizations and contracts. It is not intended to provide, and should not be relied on for patient access, Payer coverage, tax, legal, medical or accounting advice. The content is from other public sources and is reproduced here for the convenience of consumers. iWALKFree does not guarantee accuracy of this information.

FSA & HSA

The iWALK crutch, replacement parts, tax and shipping are all FSA and HSA approved items when purchasing on the iwalk-free.com website, we accept both cards as payment options.

YES

Contact your plan administrator or employer for more information on how to provide appropriate documentation for reimbursement. Typically to receive reimbursement, you will need to submit your saved iWALKFree receipt along with an online or paper reimbursement form in accordance to your plan’s policies. When submitting reimbursements, you can typically elect to receive the reimbursed payments in the form of a direct deposit to a selected bank account, or as a paper check.

Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) are health benefit accounts that lets you set aside money (before tax) from your paycheck to cover medical expenses. In most cases, a debit card is provided for your account and you can use the card to pay for qualifying expenses. Please check with your employer or plan administrator for any clarifications.

YES

The iWALK Crutch, iWALK replacement parts, tax and shipping are all eligible items on FSA and HSA.

YES

The iWALK crutch, replacement parts, tax and shipping are eligible items for both FSA and HSA.

YES

You can request a copy of your receipt by clicking here. Contact your plan administrator or employer for more information on how to provide appropriate documentation for reimbursement of past purchases.

If your card is declined, contact your employer or plan administrator for the account to ensure that your FSA funds have not expired, new FSA/HSA card has not been issued, and the accounts has sufficient funds. Typically, you can find the number to your plan administrator on the back of your FSA or HSA card. If you continue to have a problem, please click here to report the problem to us.

YES

A refund will be issued to the original FSA/HSA card used to make the purchase.

The information provided on iWALK-Free.com is provided as an educational resource only, and is not intended to provide, and should not be relied on for tax, legal, medical or accounting advice. The content is from other public sources and is reproduced here for the convenience of consumers. iWALKFree does not guarantee accuracy of this information.

iWALK Crutch is the Best!

Hands free, pain free, and functional mobility is now a reality.

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Woman standing with hands up while wearing the iWALK hands-free iWALKFree crutch