Technical Support

Assembly, Fitting or First time use difficulties? Check out our instructional videos

The six most common questions are answered in the videos below. For any other questions, please scroll down and fill out the Technical Support Contact Form, or call us at the number provided.

TOP TECH SUPPORT ISSUES ARE EXPLAINED HERE

FOR ANY OTHER TECH SUPPORT ISSUES

Please complete Contact Form or call us

Technical Support Contact Form

How can we help you?*
ASSEMBLY
Before you ask your question, please review the diagram shown below:
What is the serial number of your iWALK2.0?*
What can we help you with? Please refer to the parts listed in the diagram.*
Broken or missing part
No need to worry

we've got you covered!

Please click on the link below to go to Warranty and Return page and file your request.

iWALK2.0 Warranty & Return
FITTING & LEARNING
So we can better assist you, please provide the following information
Weight (lb)*
Height (feet inches)*
Age*
Gender*
Which leg is injured?*
What is the serial number of your iWALK2.0?*
Briefly describe your injury or condition*
Please provide your detailed question below. (If you inquiry involves functional aspects of the crutch, please refer to the diagram below for component parts references)*
OTHER INQUIRY
What is the serial number of your iWALK2.0?*
Please tell us how we can assist you. If your question refers to crutch function, please refer to diagram below when discussing crutch components.*
YOUR CONTACT INFORMATION
please complete the information below so we can contact you regarding your request.
Name*
First name* Last name*
Address
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Email*
Enter Email Confirm Email
Phone*
PREFERRED CONTACT METHOD
How would you prefer we respond to your inquiry?*
- Email
- Phone
What is the best time to call you?*
PHOTOS ARE VERY HELPFUL in troubleshooting your case. Please attach any images or files here (maximum file size 5MB)
Drop files here or
CAPTCHA

Hotline:

562 653-4222

Monday to Friday 8:00 AM-4:00 PM PST

Download iWALK 2.0 User Guide here.

Technical Support

TOP TECH SUPPORT ISSUES ARE EXPLAINED HERE

FOR ANY OTHER TECH SUPPORT ISSUES

Technical Support Contact Form

ASSEMBLY

Broken or missing part

No need to worry

we've got you covered!

FITTING & LEARNING

OTHER INQUIRY

YOUR CONTACT INFORMATION

PREFERRED CONTACT METHOD

Hotline:

562 653-4222

TOP TECH SUPPORT ISSUES ARE EXPLAINED HERE

How to fix the Upper Crutch height adjustment

How To Do Lower Crutch Height Adjustment

How To Fix The Thigh Support (Won’t Lock Down)

How To Fix It If The Straps Are Slipping

How To Adjust iWALK2.0 For Left Or Right Use

Support Tube Spring Repair

Replacing A Broken Knee Platform

Fixing the Squeak Sound

Repackaging iWALK2.0 For Return

Is the iWALK2.0 Right For You?