Warranty Policy
iWALKFree Inc. Limited Manufacturer’s Warranty
The Limited Warranty is an expression of our confidence that iWALKFREE will offer you dependable, reliable and comfortable use. iWALKFree, Inc., the manufacturer guarantees the original purchaser of our products as follows below.
What is Covered
This warranty covers the original purchaser from any defect in material and workmanship for a period of 120 days from the date of purchase, subject to the exclusions detailed below. Warranty is limited to the original purchaser and product must be purchased through an authorized dealer of iWALKFree, Inc.
If your product is found to be defective, the manufacturer may repair or replace, at their discretion, any defective parts at no cost to you. Customer may be responsible for shipping costs of replacement parts.
Warranty Limitations
Warranty is limited to original purchaser for the time limit specified above and is not transferable. Purchase must be made through an authorized dealer. Proof of purchase must be provided to obtain warranty coverage. Manufacturer will not pay for loss of time, inconvenience, loss of use of your merchandise or damages of any nature whatsoever, howsoever caused by iWALKFree Inc. products, their failure to work, or any other incidental or consequential damages. Exclusion or limitations of incidental or consequential damages may not be allowed in some areas.
Warranty Exclusions
This warranty does not cover defects resulting from accidents, damage while in transit, alterations, unauthorized repair, failure to follow instructions, misuse, normal wear and tear, negligence, fire, flood, and Acts of God. Wear parts, such as foam padding, are specifically excluded.
This warranty does not apply to product that is purchased or transported outside of the country of final delivery.
This warranty is the only one we provide and is in lieu of all other warranties or conditions, express or implied, statutory or otherwise, including but not limited to the implied warranties or conditions or merchantable quality or fitness for a particular purpose. It sets forth all our responsibilities regarding our products. This warranty gives you specific legal rights and you may also have other rights which vary from province to province, or state to state.
Warranty Claims
Replacement Parts
Warranty claims for replacement parts must be made through iWALKFree, Inc. directly by clicking here. You can also contact us at support@iwalk-free.com of by phone at 562 653-4222 (M-F 8:00am – 4:00pm Pacific time).
Returns
For warranty claims for return of crutches, click here. Please note that due to credit card company rules, returns must be made to the same company where you purchased your iWALK crutch.
SAFETY WARNING
Any component part or parts that are not performing as intended can create a safety risk. Please discontinue use of your iWALKFree product until replacement parts are correctly installed.
iWALKFree Inc. 30-Day Satisfaction Guarantee
We’re so confident that you will love hands free / pain free mobility that, in addition to our standard 120 day warranty, we provide a 30 day satisfaction guarantee. If you are not completely satisfied with your iWALK crutch, you can return it within 30 days. Exclusions may apply, so please read the entire policy below for details.
Due to the temporary usage nature of the device, iWALKFree cannot make exceptions after the 30-day period.
Conditions:
- This 30-day return policy applies to item(s) purchased directly from iWALKFree, Inc. This specifically excludes purchases from our resellers, as they set their own policies which may differ from ours.
- The return policy applies only to items shipped within the same country that the order originated from. Items shipped or otherwise transported outside of the order origination country are specifically excluded.
- The return period starts on the day your order is placed. You then have 30 days to request a return. We will process your return request and provide you with a Return Authorization Number (RA Number) and instructions for repackaging and where to send your return. You can click here to request a return.
- Your RA number must be included with your return and displayed prominently on the outside of the package. Please understand that the RA number is the only way for us to identify your return and thereby process your refund. If there is no RA number, we have no way of determining who the return is for and we will be unable to process a refund.
- RETURN TO SENDER / REFUSE DELIVERY – Return to Sender is prohibited: We are unable to process your return if you refuse delivery and / or return to sender. Please note that we ship from third-party fulfillment warehouses that are located throughout the country. These warehouses process only outgoing shipments and are not capable of receiving incoming shipments. When we provide your RA number we also provide the address of our returns processing facility. It is essential that you ship to this location in order for us to be able to identify your return and issue your refund. Refunds are generally processed within 1-3 days of being received at our return processing facility.
- All returns of crutch products must be repackaged according to iWALKFree’s repackaging instructions, which are automatically provided when you obtain your Return Authorization Number. We strongly recommend you use the original iWALK crutch carton for your return. Larger cartons result in higher shipping costs. Costs associated with shipping damage are your responsibility, however, we will waive any charges associated with shipping damage if your return is repackaged according to our instructions.
- Return items must be shipped within 15 days of issuance of your Return Authorization.
- YOU ARE RESPONSIBLE FOR COSTS FOR RETURN SHIPPING. We find that USPS Priority Mail or USPS First Class mail tend to be the least expensive methods. Other options may be presented when your RA number is issued.
- Refunds apply to the purchase price of the product and applicable state sales tax only. Original shipping costs are not refunded.
- This return policy is intended so that you can return the crutch in the event that you cannot adapt, or otherwise use the crutch. Excessive wear and tear, missing or broken parts, clear evidence of use beyond a reasonable trial period could result in additional fees, deductions or exclusion of the refund amount.
- When your merchandise is returned it will be inspected and if not damaged or abused, your original payment method will be refunded for the cost of the product.
Exclusions
- Claims made after the 30 day period has expired will not be processed.
- Returns received without an RA number will not be processed (please understand that we cannot identify your return without a Return Authorization number).
- iWALKFree is not responsible for returns due to refused delivery or using return to sender as the return shipping method. The facility that shipped your order does not accept incoming shipments – returns must be shipped to our returns processing center address.
- Improperly packaged returns, returns with missing parts, returns exhibiting signs of neglect or usage beyond a reasonable trial period may be excluded in the sole discretion of iWALKFree.
- Original shipping costs are excluded from refund
iWALK Crutch is the Best!
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