The Limited Warranty is an expression of our confidence that iWALKFREE will offer you dependable, reliable and comfortable use. iWALKFree, Inc., the manufacturer guarantees the original purchaser of our products as follows
This warranty covers the original purchaser from any defect in material and workmanship for a period of 120 days from the date of purchase, subject to the exclusions detailed below. Warranty is limited to the original purchaser and product must be purchased through an authorized dealer of iWALKFree, Inc.
If your product is found to be defective, the manufacturer may repair or replace, at their discretion, any defective parts at no cost to you. Customer may be responsible for shipping costs of replacement parts.
Warranty is limited to original purchaser for the time limit specified above and is not transferable. Purchase must be made through an authorized dealer. Proof of purchase must be provided to obtain warranty coverage. Manufacturer will not pay for loss of time, inconvenience, loss of use of your merchandise or damages of any nature whatsoever, howsoever caused by iWALKFree Inc. products, their failure to work, or any other incidental or consequential damages. Exclusion or limitations of incidental or consequential damages may not be allowed in some areas.
This warranty does not cover defects resulting from accidents, damage while in transit, alterations, unauthorized repair, failure to follow instructions, misuse, normal wear and tear, negligence, fire, flood, and Acts of God. Wear parts, such as foam padding, are specifically excluded.
This warranty is the only one we provide and is in lieu of all other warranties or conditions, express or implied, statutory or otherwise, including but not limited to the implied warranties or conditions or merchantable quality or fitness for a particular purpose. It sets forth all our responsibilities regarding our products. This warranty gives you specific legal rights and you may also have other rights which vary from province to province, or state to state.
Warranty claims for replacement parts must be made through iWALKFree, Inc. directly by clicking here. You can also contact us at firstname.lastname@example.org of by phone at 562 653-4222 (M-F 8:00am – 4:00pm Pacific time).
For warranty claims for return of crutches, click here. Please note that due to credit card company rules, returns must be made to the same company where you purchased your iWALK crutch.
Any component part or parts that are not performing as intended can create a safety risk. Please discontinue use of your iWALKFree product until replacement parts are correctly installed.
We’re so confident that you will love hands free / pain free mobility that, in addition to our standard 120 day warranty, we provide a 30 day satisfaction guarantee. If you are not completely satisfied with your iWALK crutch, you can return it within 30 days. Exclusions may apply, so please read the entire policy below for details.
Due to the temporary usage nature of the device, iWALKFree cannot make exceptions after the 30-day period.