To replace missing or broken parts under warranty visit the Warranty Replacement Part page.
Warranty Replacement Parts
Credit card companies require that refunds must be issued by the company that made the original sale. We’re sorry, but if you did not purchase your iWALK crutch directly from us (iWALKFree, Inc.), then the credit card companies will not allow us to process the refund. Please contact the seller that you purchased your iWALK from to initiate the returning process.
Before you return your crutch to the company you purchased it from, we will show you the easiest way to repackage it.
REPACKAGING INSTRUCTIONS (opens in a new tab)
It is necessary to acknowledge and accept iWALKFree's return policy to process your request.
Make sure you repackage your crutch properly to avoid shipping damage. Click below to watch the repacking instructional video.