FAQ About the iWalk Crutch

Will the iWALK 2.0 crutch work for me?  What are the physical limitations?

Answer: If you’re like most people with lower leg injuries that need to be non-weight bearing, then the answer is most likely YES!  But the iWALK 2.0, like other alternatives to conventional crutches, does not work for 100% of cases. Before you order the iWALK 2.0 crutch, please review the “Can I Use it?” section of this website.

Will my health insurance cover the cost of my iWALK 2.0 crutch?

Answer:  Possibly.  We wish we could give you a better answer, however, with the constantly changing climate of health insurance, there is no simple answer.  Coverage for traditional crutch alternatives depends on your insurance carrier, your physician, where you live and other factors over which we have no control.  Check with your physician and insurance company to find out if the device is covered and what percentage or amount they will pay. You can also take a more proactive approach.  Administering your own claim is not difficult, and we have had many customers who choose this route and are successful.  To make things easier, we’ve provided  step by step instructions which you can find by clicking here  (link to the new insurance page). Typically iWALKFree will be classified under the DME (Durable Medical Equipment) portion of your insurance policy, however, there are many exceptions.  When making inquiries to your physician or insurance company, you will want to provide them with our product code, which is HCPCS E0118.

For more information, please visit the Insurance page of our website, or check with your local retailer or distributor.

Where do I get my iWALK 2.0 crutch?

iWALK 2.0 is available through many retail outlets referred to as DME (Durable Medical Equipment) or HME (Home Medical Equipment) outlets.  We’re in the process of building our dealer network listing (by the way, if you’re a dealer, please contact us so we can include you on our listing) so you can more quickly find your iWALKFree.  If a local retailer near you isn’t familiar with iWALK 2.0, please have them call us and we can arrange your purchase through them.  There are also numerous online retailers of the iWALK 2.0 crutch.

Our first priority is to make sure that you have a fast, convenient way to get the iWALKFree.  We understand that many of our customers have an unexpected injury, and getting their iWALK crutch immediately is essential.  If the standard retail or online outlets are not convenient for you, we offer USA and Canadian residents the ability to purchase the device directly from us – simply visit our shopping cart page (link to cart) or call us (link to contact page – phone number section) to place an order.  Shipment is generally same day and can ship from our warehouses in Toronto, Canada or Los Angeles, California.

For customers outside of the USA and Canada, please contact your country’s distributor to arrange your purchase.  You can find them in the Buy section of our website.

I'm wearing a cast. Can I still use the iWALK crutch?

Answer: Yes!  In fact, we made the calf strap extra long just for this purpose.  But there’s few things you should know.

First and foremost, check with your physician.  That done, the most obvious limitation is that the cast has to be restricted to the lower leg, below the knee (you have to be able to bend your knee 90 degrees to use the iWALK 2.0 crutch).

Ideally, your cast will not contact the knee platform (but it’s ok if it does…we’ll cover that in a minute).  So here’s a hint – sometimes your physician will make your cast a little shorter if they know you intend to use the iWALK 2.0.  The knee platform is 12 inches long, so if your cast can be more than 12” from the front of your thigh (with your leg bent at 90 degrees), you’re home free.  To find this spot, kneel on a chair or stool so that your leg is bent 90 degrees.  Measure back 12 inches from the front of your thigh, going back towards your foot.  If the cast is below this point, then you can wear iWALK 2.0 without any accommodations.

If any part of the cast is going to rest on the knee platform, you’ll want to measure the diameter of your casted calf at the location where the calf strap will go around your calf.  To find this spot, kneel on a chair or stool so that your leg is bent 90 degrees.  Measure back 10 inches from the front of your thigh, going back towards your foot.  If the casted circumference at that point is greater than 22 ½”, then you may still be able to use iWALK 2.0, but you’ll need to contact us before you place your order so we can determine if iWALK 2.0 will work for you.

You’re also going to want to add an additional pad or spacer to level your leg on the knee platform.  This is necessary because the cast will slightly elevate the back of your leg, plus there will be a “step” where the cast ends and the uncasted part of your leg begins.  To take up this space, we can supply additional padding (call us), but we’ve found that a folded hand towel makes an ideal spacer.  Try it first and see how it works for you.  Put the spacer directly onto the knee platform so that it contacts the uncasted part of your leg and voila…you’ve customized your iWALK 2.0 for your casted leg.

Will I hurt my knee if I use iWALK 2.0 crutch?

Answer: No. There is a common misconception that you are kneel on your knee (maybe that’s why the word is “knee-l”) when using iWALK 2.0, but you don’t.  When you use the iWALK 2.0, only your shin comes in contact with the knee platform (perhaps we should have called it the shin platform?)  When the knee is bent 90 degrees, the patellar region is not in contact with the platform and thus does not bear any direct weight when using the iWALK 2.0.

What if I buy an iWALK 2.0 Crutch and I can’t use it?

Answer: Almost everyone can use the iWALK 2.0 but if you’ve tried your best and it doesn’t work for you, we offer a 5 day satisfaction warranty if you purchase your iWALK 2.0 directly from us.  So while we want you to be free of crutches, if it doesn’t work for you, we’ll take it back.  Just remember that you’ll need to contact us for a return authorization number. Details of the warranty can be found in the shopping cart in our Buy section.

Can I go up and down stairs with the iWALK 2.0 crutch?

Answer: Yes.  Navigating stairs on conventional crutches is dangerous and strenuous, but taking stairs is one thing that you can do with your iWALK 2.0 crutch that you can’t do with a knee scooter or conventional crutches.  

How long will my iWALK 2.0 crutch last?

Answer:  Nothing lasts forever, but your iWALKFree will last a long, long time…probably much longer than the time you will need to recover.  The most common things to wear out are the knee platform pad, the thigh saddle pads or the rubber foot tread.  But fear not.  Replacements for all of the parts of the iWALK 2.0 are available from us.

Can I wear different shoes with my iWALK 2.0 crutch?

Answer: Yes!  But if the height difference is more than ½ inch, you’ll want to adjust the height of the knee platform and the thigh straps.  Luckily we’ve thought of this, so it’s quick and easy to make height adjustments.  

Can I wear short pants with the iWALK 2.0 Crutch?

Answer:  Yes.  The special padding used on your iWALK 2.0 is hypoallergenic and FDA and CE approved to come in contact with your skin.

Can I sit down wearing the iWALK 2.0 Crutch?

Answer: Yes, but you’ll need ample space in front of your chair for the beam below your knee to extend.  If this is an issue, we’ve designed iWALK 2.0 to be easy and quick to put on and take off.

I have a broken bone in my lower leg.  Can I use an iWALK 2.0 crutch?

Answer:  Most often the answer is yes.  If the broken bone is in your foot or ankle, almost certainly you can use iWALK 2.0.  If in your fibula, then it’s  also very likely.  If you have a broken tibia, then you probably cannot use iWALK 2.0 but we’ve seen many instances where this was still possible.  In all cases where there are fractures, you need to check with your physician before using iWALK 2.0.

Do you sell replacement pads for where your lower leg and knee rests on the iWALK 2.0? 

Answer:  A small minority of people need augmentation of the padding under the area just below the knee cap. You can accomplish this a couple of ways. First, you can simply take a wash cloth or small hand towel, fold it over a few times and use that on top of the existing padding. You can also purchase a second pad and stack it directly on top of the existing pad. The news pads have peel and stick application, so it is a very easy fix. You can purchase a new pad here: https://store.iwalk-free.com/

I am a below knee (BK) amputee. Can I use the iWALK2.0?

Answer: Absolutely- in fact, the iWALK2.0 is an everyday item for many BK amputees who use it in common situations when they don't want to don their prosthetic leg. Examples are showering, short trips, at the gym, beach etc. iWALK2.0 is commonly used as a prosthetic training device for new amputees who are learning to walk on a prosthetic or for those who cannot yet tolerate a prosthetic limb. Also, if your prosthetic limb isn't available, for example, if it's getting repaired, the iWALK2.0 is your best substitute.

A commonly overlooked feature of the iWALK2.0 is that the mounts for the calf strap are free to slide forward and back on the "rails" which are integral to the side of the knee platform. This was done so that the user could position the strap in different locations to accomodate different conditions, casts, boots, etc. For amputees, this feature is key as it allows forward placement of the strap to accommodate residual limbs as short as four inches. 

 

 

 

 

 

 

 

Click to see an independent video review of the iWALK2.0 by a BK amputee:

 

 

 

 

 

 

 

My knee hits the front edge of the Knee Platform. Even though there's padding there, it still hurts. What can I Do?

Answer: To maximize stiffness, the front face of the Knee Platform, which spans between the two vertical aluminum tubes, was designed to be straight across the front of the knee platform. We consulted well established anthropomorphical databases to make certain there was clearance for the knee, but in rare circumstances the knee does contact the upper edge of this section, resulting in discomfort.  The best solution is to remove some of this material, as it really isn’t needed – the Knee Platform is plenty stiff.   In fact, at the time of the writing of this FAQ, we are implementing a running change to do just that.

So if the edge of the knee platform (located in between the two vertical alloy tubes) is straight across, you can simply remove some material by using a file, grinder, dremel, etc.   We agree that this isn’t entirely elegant, but it does solve the problem, and it won’t hurt your crutch at all.  Just remove a little bit of the material, starting at the center, until you have enough clearance that your knee no longer makes contact.  It’s easy, and shouldn’t take more than a couple minutes to accomplish. There is a picture to demonstrate this at the bottom.

We are sorry to impose on you to make this modification, but we want to keep you comfortably iWALKing throughout your non-weight bearing period.

Another solution is increase the thickness of the knee platform pad (the one that you kneel on).  This raises you leg and may provide the additional clearance you need.  All you have to do is stack the new pad on top of the old one.  The pad comes with a peel and stick adhesive, so installation is quick and easy. https://store.iwalk-free.com/Spare-Part–Knee-Platform-Pad-Kit_p_21.html