We are sorry to hear that you are having issues with the delivery of your order!

While we work hard to ensure orders are delivered accurately and on time, sometimes mistakes can happen.
In order to ship your purchases quickly, we deploy far-reaching independent third-party fulfillment companies that have warehouses located around the country. They then use the common carriers you are familiar with, (UPS, FedEx, USPS, etc.) to deliver your order. In order to tap into these powerful resources, we must give up some control to them, and mistakes can happen that are out of our direct control. With that said, we are sincerely sorry for the inconvenience you are experiencing and will do everything in our power to solve the issue and make it right as soon as possible.