iWALK Crutch Technical Support

Assembly, Fitting or First time use difficulties? We’re here to help! Please fill out the Technical Support Contact Form, or call us at the number provided.

Top Tech Support Issues Are Explained Below

For Any Other Support Issues

Please complete contact form below or call us

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How can we help you?*
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ASSEMBLY
What's the serial number of your iWALK3.0*
What can we help you with? Please refer to the parts listed in the diagram.*
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Broken or Missing Parts
No need to worry

we've got you covered!

Please click on the link below to go to Warranty and Return page and file your request.

iWALK3.0 Warranty & Return»
FITTING & LEARNING
So we can better assist you, please provide the following information
Weight (lb)*
Height (feet inches)*
Age*
Gender*
Which leg is injured?*
What's the serial number of your iWALK3.0*
Briefly describe your injury or condition*
Please provide your detailed question below. (If you inquiry involves functional aspects of the crutch, please refer to the diagram below for component parts references)*
OTHER INQUIRY
What's the serial number of your iWALK3.0*
Please tell us how we can assist you. If your question refers to crutch function, please refer to diagram below when discussing crutch components.*
iWALK3.0 Diagram
YOUR CONTACT INFORMATION
please complete the information below so we can contact you regarding your request.
Name*
First name* Last name*
Address
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Email*
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Phone*
PREFERRED CONTACT METHOD
How would you prefer we respond to your inquiry?*
- Email
- Phone
What is the best time to call you?*
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Top TechSupport Issues:

Need Help?

Our Customer Feedback Center provides free expert guidance on fitting your iWALK hands-free crutch. Watch this video to learn how it works.

How to Remove Black T Lock Buckle (Strap End Locking Buckle).

How to Fix Push Button Spring Inside Support Tube.

How to Fix if Tread Comes Out.

How to Install the Gate Strap.

How to Use Lower Leg Height Adjustment.

How to Install Lower Assembly Tube into Knee Platform Socket.

Using iWALK Crutch With Cast or Boot.

How to Adjust Foot for Left or Right Leg Use.

How to Adjust Lower Assembly for Equal Leg Length.

Installing Straps for Left or Right Leg Use.

How to Sit with the iWALK Crutch.

How to Repackage iWALK3.0.

How to Shorten the iWALK3.0 Knee Platform.

How to Use the Straps Correctly

How to Use the iWALK on Stairs and Slops

Still have questions or concerns?

We’re here to help. Check our Frequently Asked Questions or contact us.