Please note that these suggestions do not pertain to the iWALK 2.0 model, only the first generation iWALKFree.
If you’re having trouble during the initial phase of getting used to your iWALK crutch then follow the checklist below for assistance:
If all of these are correct, then start over, carefully following the instructions provided in our How to use section. Here you will find tutorial videos and videos of customers taking their first step in their new iWalk Crutch.
That should do it, but if you’re still struggling, then pick up the phone and call us.
For full comfort and stability, you’ll want the black foam pads on the ratchet toothed adjustment straps to be centered on the back of your leg or calf (or cast). This will provide the most comfort and stability. Another key point is that if the pads contact the buckle, then you’ll get a false sense that the strap is fully tightened, AND STABILITY OF YOUR CRUTCH WILL BE SIGNIFICANTLY COMPROMISED.
The crutch’s pads were designed to be loose enough that you can move them by hand, and tight enough that they will stay in their adjusted position. Characteristics in manufacturing of high density closed cell foam like that used on the strap pads can cause variances, and in some instances the foam pads can be very tight and difficult to move. If they do not adjust easily by hand (with the strap removed from the buckle), then follow the instructions below.
In short, you’ll want to lubricate the areas where the foam pad and the adjustment strap touch. In order to do this, you will want to drip, pour or spray a lubricant into the space between the strap and its pad. Once you’ve done that, the pad will move more easily and can be adjusted by hand to the correct position. Here’s how you do it:
If you have a cast that partially rests on the knee platform, then the “step up” to the cast can cause issues in some instances. There are several very easy solutions. In order, try these:
Here are a couple of tips we’ve learned that can make iWALKFree more stable for some users.
We’re not sure why, but some users are more comfortable if they place a folded hand towel either at the front or the back of the knee platform, between their leg and the platform pad. Try both – you might find that it makes you more comfortable or stable. Try different thicknesses too.